Whirlpool Refrigerator Not Making Ice But Water Works: Troubleshooting Guide

If your Whirlpool refrigerator isn’t making ice but the water dispenser works, the issue may be with the ice maker itself. To troubleshoot, check the water supply, ice maker assembly, and fill tube for any blockages or malfunctions.

Ensure the ice maker is in the ON position and that the freezer temperature is set correctly. If these steps don’t resolve the problem, consider calling a professional for further diagnosis and repair. When your Whirlpool refrigerator doesn’t produce ice, it can be frustrating.

However, understanding common issues and troubleshooting steps can get your ice maker back up and running. We will explore why your Whirlpool refrigerator may not be making ice while the water dispenser is working properly. We’ll provide practical tips to help you identify and potentially resolve the problem on your own.

Whirlpool Refrigerator Not Making Ice But Water Works

Possible Causes Of No Ice Production

When your Whirlpool refrigerator is not making ice but the waterworks, there are several possible causes that you should consider. By understanding these potential issues, you can efficiently troubleshoot the problem and potentially resolve it on your own without the need for professional assistance. Below, we will explore the possible causes of no ice production in your Whirlpool refrigerator.

Water Supply Issue

A water supply issue could be responsible for your Whirlpool refrigerator not making ice. This problem may stem from a blockage or a malfunction within the water supply line.

Defective Water Inlet Valve

The water inlet valve is a critical component that controls the flow of water into the ice maker. If this valve is defective, it can hinder the production of ice in your refrigerator.

Troubleshooting Steps

Check the water supply.

Make sure the refrigerator is connected to a working water supply.

Inspect the water supply line for any kinks or obstructions.

Ensure the water valve is fully open and provides adequate water pressure.

Inspect the Water Inlet Valve

Check the water inlet valve for any clogs or damage.

Clean the valve if there are any mineral deposits or debris present.

Test the valve for continuity using a multimeter to ensure it is working properly.

Fixing the Water Supply Issue

Check the waterline for blockage.

  • Inspect waterline connections for kinks or bends.
  • Ensure the water pressure is adequate for the refrigerator.

Inspect the water filter

  1. Locate the water filter inside the refrigerator.
  2. Examine the filter for any clogs or debris that may be blocking water flow.
Whirlpool Refrigerator Not Making Ice But Water Works

Replacing the Defective Water Inlet Valve

When it comes to your Whirlpool refrigerator, a common issue that you might encounter is when the refrigerator fails to produce ice while the water dispenser continues to work. One possible solution to this problem is to replace the defective water inlet valve. This can be a relatively straightforward fix that can help restore your refrigerator’s ice-making capabilities.

Unplug The Refrigerator

Before beginning any repair work on your refrigerator, it is important to ensure your safety by unplugging the refrigerator from the power outlet. This will minimize the risk of electric shock and prevent any damage to the appliance during the repair process.

Remove And Replace The Water Inlet Valve

First, identify the location of the water inlet valve in your refrigerator. It is typically located at the back of the unit, behind the access panel. Once located, using a screwdriver, carefully remove the screws securing the access panel and set the panel aside. Now, you will have clear access to the water inlet valve.

Next, using a wrench, disconnect the water supply line from the inlet valve. Be prepared for some water spillage, so have a towel or container ready to catch any excess water. Once the water supply line is disconnected, carefully remove the electrical connections from the valve.

After the connections are removed, unscrew the valve from the refrigerator and take note of the orientation and placement of the valve, as you will need to install the new valve in the same position. Once the old valve is removed, replace it with a new, compatible water inlet valve.

Secure the new valve in place by screwing it into the same position from which you removed the old valve. Reconnect the electrical connections and the water supply line to the new valve, ensuring they are securely fastened. Finally, replace the access panel and secure it with the screws.

Once the new water inlet valve is installed, plug the refrigerator back into the power outlet and allow it to stabilize for a few hours. Afterwards, check if the ice-making function has been restored. If done correctly, replacing the defective water inlet valve should resolve the issue of your Whirlpool refrigerator not making ice while the water dispenser continues to function.

Additional Tips

If your Whirlpool refrigerator is not making ice but the water dispenser is working properly, there are a few additional tips you can try before calling a technician. These tips can help you troubleshoot the issue and possibly resolve it on your own.

Inspect Ice Maker Components

One of the first steps you can take is to inspect the various components of your ice maker. Start by checking the water supply line and ensuring that it is not kinked or blocked. A kinked or blocked water supply line can prevent water from reaching the ice maker, leading to no ice production.

Next, examine the ice maker for any visible damage or obstructions. Remove the ice bin and inspect it for any ice clumps or debris that might be preventing proper ice production. Clear any obstructions and clean the ice bin thoroughly before placing it back into the freezer.

Additionally, check the water inlet valve and make sure it is functioning correctly. The water inlet valve controls the water flow into the ice maker. If it is faulty or clogged, it can hinder ice production. Refer to your refrigerator’s manual for instructions on how to inspect and replace the water inlet valve if needed.

Consult the Manufacturer Or Technician

If inspecting the ice maker components doesn’t resolve the issue, it might be time to consult either the manufacturer or a professional technician. The manufacturer’s customer support team can provide guidance and advice specific to your Whirlpool refrigerator model. They may be able to troubleshoot the issue over the phone or refer you to an authorized technician.

Alternatively, reaching out to a qualified technician who specializes in appliance repairs can be beneficial. They have the expertise and necessary tools to diagnose and fix complex refrigerator problems. Hiring a professional may cost a bit more, but it can save you time and ensure a proper resolution to the ice maker issue.

Keep in mind that electrical and mechanical repairs should be handled by trained professionals. Attempting to fix complex refrigerator issues on your own can lead to further damage or personal injury.

Whirlpool Refrigerator Not Making Ice But Water Works

Frequently Asked Questions

Why is my Whirlpool refrigerator not making ice?

There are several possible reasons why your Whirlpool refrigerator is not making ice, including a faulty water inlet valve, a clogged water filter, or a malfunctioning ice maker module.

How Can I Fix My Whirlpool Refrigerator If It’s Not Making Ice?

To fix a Whirlpool refrigerator that is not making ice, you can try troubleshooting steps such as checking the water supply, inspecting the water inlet valve, replacing the water filter, or resetting the ice maker module.

What Should I Do If My Whirlpool Refrigerator’s Water Dispenser Is Working, But It’s Not Making Ice?

If the water dispenser on your Whirlpool refrigerator is working but it’s not making ice, you may need to check the ice maker itself for issues such as a jammed ice mold, a faulty ice maker module, or a defective thermostat.

Is There A Way To Manually Start The Ice Maker On My Whirlpool Refrigerator?

Yes, you can manually start the ice maker on your Whirlpool refrigerator by locating the ice maker’s power switch or using the refrigerator’s control panel to initiate a manual harvest cycle.

When Should I Consider Calling A Professional For Help With My Whirlpool Refrigerator Not Making Ice?

If you have tried troubleshooting steps and your Whirlpool refrigerator is still not making ice, it may be best to call a professional technician who specializes in refrigerator repair to diagnose and fix the problem accurately.


To fix your Whirlpool refrigerator’s not making ice but water works issue, it’s important to check the water inlet valve, the ice maker assembly, and the water filter. Remember to turn off the power to the fridge before making any repairs.

If the problem persists, seeking professional help may be necessary. Your ice maker should be back in working order soon!

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