Tcl Roku Tv Screen Goes Black But Sound Still Works: Best Tips

When your tcl roku tv screen goes black but the sound still works, it could be because of a technical issue or a problem with the cable connection. Your tcl roku tv is your go-to source of entertainment and an excellent way to keep up with your favorite shows, sports, and movies.

However, it can be frustrating when the screen goes black, but the audio still plays. This could be caused by several issues, from glitches to connection problems. As a viewer, troubleshooting may involve checking the cables or restarting the device.

Further, advanced solutions may involve resetting the device or seeking professional assistance. In this article, we explain possible causes and recommended solutions to solve the tcl roku tv screen goes black but sound still works issue.


Troubleshooting The Black Screen Issue

Tcl roku tvs are one of the most affordable and popular smart tvs on the market. But like any other tv, they are prone to some issues, the most common of which can be a black screen even though the sound still works.

Troubleshooting the black screen issue can be time-consuming, but with some simple steps, you can identify the root cause of the problem and fix it. Here is a step-by-step guide on how to do it.

Possible Causes Of Black Screen On Tcl Roku Tv

There could be several reasons why your tcl roku tv has a black screen even though the sound still works. Some of them are:

  • Change in video input settings
  • Loose hdmi cable
  • Damaged or defective hdmi source device
  • Poor connection between the tv and the hdmi source device
  • Tv’s power source issue
  • Loose cable connections

Step-By-Step Guide To Identify The Root Cause Of The Problem

Here are some steps to identify the root cause of the issue and solve it:

  • Start by checking the connections between your tv and the hdmi source device such as a cable box, blu-ray player, or gaming console. Make sure the hdmi cable is securely plugged into both the tv and the source device.
  • If that doesn’t work, try using another hdmi cable to connect your tv to the source device and see if the problem is resolved.
  • If the above solutions don’t work, then it’s possible that the problem lies in the power source. Check your tv’s power source and make sure it’s working correctly.
  • If the power source is working correctly, then try resetting your tv or checking the user manual to locate the factory reset option. This option will reset your tv’s settings to the manufacturer’s defaults, which may resolve the issue.
  • If none of the above solutions work, then it may be a hardware issue. In this situation, you should seek professional help or contact the manufacturer’s customer support for assistance.

Troubleshooting the black screen issue on your tcl roku tv is not as tedious as it seems. With our simple, step-by-step guide, you can identify the root cause of the problem and resolve it effectively. Always remember to check the simple things first before assuming it’s a hardware issue.

Happy watching!

Resolving The Black Screen Issue

If you are experiencing a black screen issue with your tcl roku tv, but the sound is still on, don’t panic. This problem is not uncommon and can be fixed in a few simple steps.

Fixing Connectivity Issues

The first step to resolving the black screen issue is to check your tv’s connectivity settings. Here’s what you can do:

  • Ensure that your tv is properly connected to the internet by checking the wi-fi or ethernet connections.
  • Try disconnecting and reconnecting your internet connection, as well as any connected devices that may be causing interference.
  • Check if there are any firmware updates available for your tv, as outdated software versions can lead to connectivity issues.

Adjusting Input Settings

Sometimes, the black screen issue may be caused by incorrect input settings. Follow these steps to fix it:

  • Press the ‘input’ button on your remote and ensure that the correct input source is selected.
  • Check if the device connected to your tv is turned on and working properly.
  • If you’re using an hdmi cable to connect the device to your tv, make sure it’s plugged in correctly and try switching to a different hdmi port.

Power Issues And Possible Fixes

Power issues can also cause the black screen problem. Here are some steps you can take to fix it:

  • Press the power button on your tv or remote and hold it for 15 seconds.
  • Unplug your tv from the power outlet and wait for a few minutes before plugging it back in and turning it on.
  • If these steps don’t work, try resetting your tv to its factory settings. This can often fix software-related issues.

Remember that these are basic troubleshooting steps, and while they can fix most problems related to a black screen, there may be more complex issues that require professional help. If the problem persists, don’t hesitate to contact an expert.

Alternate Options To Troubleshoot

Are you experiencing the issue of tcl roku tv screen going black but sound still works? Don’t worry, we have got you covered. Here are some alternative options to troubleshoot:

Check For Updates

One of the most common reasons why your tcl roku tv screen goes black is due to outdated software. Checking for updates is the first step towards resolving the issue. Follow these steps to check for updates:

  • Press the home button on your remote
  • Select settings
  • Click on system
  • Select system update
  • Click on check now

In case if an update is available, download and install it right away.

Restoring Factory Settings As A Last Resort

If your tcl roku tv screen goes black and the above-mentioned steps don’t work, restoring the factory settings is a last resort. Remember, this option will erase all of your saved content, including apps, preferences, and settings, so make sure to back up all your data before proceeding.

Here are the steps to reset to factory settings:

  • Press the home button on your remote
  • Select settings
  • Click on system
  • Select advanced system settings
  • Click on factory reset
  • Follow the on-screen instructions to proceed

When Nothing Works, Time To Call Technical Support

Still not able to resolve the issue? It’s time to call technical support. Tcl has a dedicated customer service team that can help address your concerns and offer solutions to your tcl roku tv screen black issue.

We hope that these alternative options help resolve your tcl roku tv screen black issue. Just remember to check for updates and try restoring factory settings as a last resort before contacting technical support.

Tips To Prevent Future Issues

Tcl Roku Tv Screen Goes Black But Sound Still Works

Have you ever encountered a situation where your tcl roku tv’s screen goes black, but the sound still works? This can be frustrating, especially if you are in the middle of watching a movie or a critically acclaimed tv show.

Fortunately, there are simple ways to prevent this issue from happening again. In this post, we will discuss some practical tips to follow to prevent future issues.

Cleaning The Tv Properly

Dust and dirt can build up on your tcl roku tv screen over time, which can cause poor picture quality and even lead to screen blackouts. To avoid this situation, you need to clean your tv screen properly. Here are some tips to follow when cleaning your tcl roku tv:

  • Turn off and unplug the tv before cleaning it.
  • Clean the tv screen with a soft, clean, and dry microfiber cloth.
  • Use a gentle cleaning solution or water to remove any stubborn dirt or grime on the tv screen.
  • Do not spray any cleaning solution directly onto the tv screen, instead spray it onto the cloth and then clean the screen.
  • Do not use abrasive materials or harsh chemicals, as they can damage the tv screen.

Avoiding Damage To The Tv

In addition to cleaning your tcl roku tv screen properly, you also need to avoid physical damage to prevent future issues. Here are some tips to follow to avoid damaging your tv:

  • Do not expose your tv to direct sunlight for an extended period.
  • Keep your tv away from any sources of liquid, such as water or a humidifier.
  • Avoid placing your tv near any heat sources, such as a fireplace or a space heater.
  • Do not touch or press the screen of your tcl roku tv with any sharp objects that can cause scratches and damage.

Regular Maintenance Of The Entertainment System

Regular maintenance of your entertainment system is essential to prevent future issues with your tcl roku tv. Here are some tips to follow for regular maintenance:

  • Keep all the cords and cables of your entertainment system organized and untangled.
  • Regularly replace any faulty or damaged cables to prevent any issues.
  • Make sure that your tv and other entertainment devices are updated with the latest software to improve performance and prevent issues.

By following these simple tips, you can prevent future issues with your tcl roku tv screen going black while the sound still works. Regular maintenance and proper handling can go a long way in improving the longevity of your tv.

Frequently Asked Questions Of Tcl Roku Tv Screen Goes Black But Sound Still Works

Why Does Tcl Roku Tv Screen Go Black But Sound Still Works?

It’s likely due to a software issue or hdmi cable problems.

How Can I Fix A Black Screen On My Tcl Roku Tv?

Try resetting your tv, unplugging it, checking hdmi cables, or contacting customer support.

What Should I Do If There’S No Picture But Has Sound On My Tcl Roku Tv?

Check the input source, try a different hdmi cable, or reset your tv to factory settings.

What Causes A Tcl Roku Tv To Turn Off By Itself?

The issue may be an overheating problem, a power supply issue, or a software malfunction.

Can A Software Update Fix The Black Screen Issue On A Tcl Roku Tv?

Yes, updating the software can fix software-related issues that cause the black screen problem on a tcl roku tv.


Experiencing a black screen while your tcl roku tv is still producing sound can be frustrating, but there are several solutions available. The simple solutions like checking the wiring, resetting the device, and adjusting the picture settings work in most cases.

However, if your problem persists, factory resetting and software updates can come in handy. It is essential to ensure that your device is updated regularly to prevent unexpected issues to avoid further damage to your television. Familiarizing yourself with the troubleshooting steps and contacting tcl support if the need arises is necessary.

Throughout the article, we have learned the common causes of the black screen and sound issue, and with the right solution, you can easily solve the problem and get back to enjoying your entertainment. Keeping your device well-maintained will ensure that it functions efficiently for a prolonged time.

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